Late + Cancellation Policy
Your appointment time is reserved exclusively for you, so please understand that "no-shows" and late cancellations are an inconvenience to both our professionals and turned-away clients. When late cancellations and no-shows happens, our professionals miss out on the possibility of filling the appointment time, their expected income and other clients lose the opportunity to receive services. We do our best to highly value your time and give you the best spa experience. Our time is also valuable and we thank you for respecting that.
If you do not show up for your appointment within 10 minutes of your reserved appointment time, we will need to consider that a "no-show", unless we can fit you in before the next appointment. If we are able to still fit you in, your appointment may be shortened and you will still be charged your full treatment price.
If you need to cancel your appointment for any reason (emergency, sickness, schedule change etc.) we request you let us know by noon the day BEFORE your appointment. First offense will result in a 50% charger of the treatment(s). Second offense will result in a charge for 100% of the treatments(s). Third offense will result in a charge for the full session & loss of any sessions on the schedule. Future sessions will need to be pre paid and any cancellations on those sessions will not be credited back to you.
If you do not call or show for your appointment you will be invoiced 100% of your treatment cost. If you do not pay the invoice you will not be able to book any further appointments with your professional.
As courtesy to our clients, our booking system sends both a text and email confirmations 48 hours prior to your appointment. However, even if we are unable to contact you or you do not receive a confirmation text or email reminder, the appointment for your service(s) will remain booked. It is your sole responsibility to remember your appointment time and to adhere to Skin Care by Kayla Marie’s cancellation policy.
This policy is enforced as a courtesy to let other clients know our availability, as well as to respect the time of our Skin Care by Kayla Marie professionals. All Skin Care by Kayla Marie policies are displayed on our website. Skin Care by Kayla Marie reserves the right to change, add, remove, or otherwise modify our policies at any time without prior notice.
If you need to cancel or reschedule your appointment, please contact us at the location in which you are booked and we will happily make those changes for you.