All clients must arrive at the time of their appointment, not early. Please wait in your car and will text you that we are ready for you to come in. This is to not overlap clients and to allow for additional sanitation and disinfection precautions.
Only one guest per appointment is allowed. Do not bring anyone else in with you unless they are your caregiver.
Per the governors mandate you will need to wear your own mask while you are in the building and only remove it if you are receiving a facial treatment.
Please allow 6 feet between you and any other person except for when receiving your treatment.
If you show any signs of sickness you will be sent home and not rebooked for 14 days. *Please take any allergy medication before your appointment.
Upon entering please sanitize your hands and/or go to the restroom to wash them.
If you would like gloves to be worn during your treatment, please just let us know and we would be happy to accommodate your request.
In order to protect you, we will be taking our temperature daily and cancel all appointments if we have any sign of sickness. We will be wearing a mask at all times and sanitize all surfaces and implements as we always have between clients.
With information changing regularly, we reserve the right to change these policies at any point without any prior notice.
Appointments can be made by call, text or email. Appointments cannot be made or cancelled through any social media platform.
Appointment hold policy
We require a card on file for ALL appointments booked. Your card will only be charged if you do not cancel within our requested cancellation policy timeframe. (See below.) This card may be used at each appointment if desired as well as for any product pickups.
Late + Cancellation Policy
Your appointment time is reserved exclusively for you, so please understand that "no-shows" and late cancellations are an inconvenience to both our professionals and turned-away clients. When late cancellations and no-shows happens, our professionals miss out on the possibility of filling the appointment time, their expected income and other clients lose the opportunity to receive services. We do our best to highly value your time and give you the best spa experience. Our time is also valuable and we thank you for respecting that.
If you do not show up for your appointment within 10 minutes of your reserved appointment time, we will need to consider that a "no-show", unless we can fit you in before the next appointment. If we are able to still fit you in, your appointment may be shortened and you will still be charged your full treatment price.
If you need to cancel your appointment for any reason (emergency, sickness, schedule change etc.) we request you let us know by call or text by noon the day BEFORE your appointment. Any cancellation less than 8 hours notice will be charged 100% of the treatment(s) price. Appointments cannot be made or cancelled through a social media platform. First offense cancellations will result in a 50% charger of the treatment(s). Second offense will result in a charge for 100% of the treatments(s). Third offense will result in a charge for the full session & loss of any sessions on the schedule. Future sessions will need to be pre paid and any cancellations on those sessions will not be credited back to you.
If you do not call or show for your appointment within 15 minutes of your appointment time your card on file will be charged 100% of your treatment(s) cost. Any refusal will result in not being able to book any future appointments with your professional.
As courtesy to our clients, our booking system sends both a text and email confirmations at least 48 hours prior to your appointment. However, even if we are unable to contact you or you do not receive a confirmation text or email reminder, the appointment for your service(s) will remain booked. It is your sole responsibility to remember your appointment time and to adhere to Skin Care by Kayla Marie’s cancellation policy.
This policy is enforced as a courtesy to let other clients know our availability, as well as to respect the time of our Skin Care by Kayla Marie professionals. All Skin Care by Kayla Marie policies are displayed on our website. Skin Care by Kayla Marie reserves the right to change, add, remove, or otherwise modify our policies at any time without prior notice.
If you need to cancel or reschedule your appointment, please contact us at the location in which you are booked and we will happily make those changes for you.
No Show Policy
To maintain our relaxing atmosphere we ask that no children or minors attend your appointment with you. If a minor is receiving a treatment parent must be present and sign a waiver.
To maintain our relaxing atmosphere, for the comfort of our professionals and due to COVID-19 no additional person is allowed in the treatment room or spa. Any additional guests will need to wait in their vehicle until the guests appointment is complete.