If you show any signs of sickness you will be sent home and not rebooked for 14 days. *Please take any allergy medication before your appointment.
Upon entering please sanitize your hands and/or go to the restroom to wash them. You are welcome to wait in our waiting area for your spa professional to greet you for your appointment. You are not required to wear a mask, but are welcome to if you would like. Your spa professional will ask you if you would like them to wear a mask during your treatment. If you would like gloves to be worn during your treatment, please just let us know and we would be happy to accommodate your request.
As we always have, even prior to COVID-19 all treatment room products, implements, high touch areas etc. are disinfected with hospital-grade disinfectants. We highly value clean and safe workspaces and take your health and safety seriously during all treatments.
With information changing regularly, we reserve the right to change these policies at any point without any prior notice.
Your appointment time is reserved exclusively for you, so please understand that "no-shows" and late cancellations are an inconvenience to both our professionals and turned-away clients. When late cancellations and no-shows happen, our professionals miss out on the possibility of filling the appointment time, their expected income, and other clients lose the opportunity to receive services. We do our best to highly value your time and give you the best spa experience. Our time is also valuable and we thank you for respecting that. Whenever possible please cancel your appointment at least a week in advance to allow ample time for another guest to fill your appointment spot. Thank you!
Appointments can be made by call, text, or email. Appointments cannot be made or canceled through any social media platform.
APPOINTMENT HOLD POLICY
We require a card on file for ALL appointments booked. Your card will only be charged if you do not cancel within our requested cancellation policy timeframe. (See below.) This card may be used at each appointment if desired as well as for any product pickups.
If you do not show up for your appointment within 10 minutes of your reserved appointment time, we will need to consider that a "no-show", unless we can fit you in before the next appointment. If we are able to still fit you in, your appointment may be shortened and you will still be charged your full treatment price.
If you need to cancel your appointment for any reason (emergency, sickness, schedule change, etc.) we request you let us know by call or text by noon the day BEFORE your appointment. Any cancellation less than 8 hours notice will be charged 100% of the treatment(s) price. Appointments cannot be made or canceled through a social media platform. First offense cancellations will result in a 50% charger of the treatment(s). A second offense will result in a charge for 100% of the treatments(s). The third offense will result in a charge for the full session & loss of any sessions on the schedule. Future sessions will need to be pre-paid and any cancellations on those sessions will not be credited back to you.
NO SHOW POLICY
If you do not call or show for your appointment within 15 minutes of your appointment time your card on file will be charged 100% of your treatment(s) cost. Any refusal will result in not being able to book any future appointments with your professional.
As a courtesy to our clients, our booking system sends both text and email confirmations at least 48 hours prior to your appointment. However, even if we are unable to contact you or you do not receive a confirmation text or email reminder, the appointment for your service(s) will remain booked. It is your sole responsibility to remember your appointment time and to adhere to Skin Care by Kayla Marie’s cancellation policy.
To maintain our relaxing atmosphere we ask that no children or minors attend your appointment with you. If a minor is receiving treatment the parent must be in the building during the entirety of the treatment.
To maintain our relaxing atmosphere, for the comfort of our professionals and due to COVID-19 no additional person is allowed in the treatment room or spa. Any additional guests will need to wait in their vehicle until the guests appointment is complete.
This policy is enforced as a courtesy to let other clients know our availability, as well as to respect the time of our Skin Care by Kayla Marie professionals. All Skin Care by Kayla Marie policies are displayed on our website. Skin Care by Kayla Marie reserves the right to change, add, remove, or otherwise modify our policies at any time without prior notice.
If you need to cancel or reschedule your appointment, please contact us at the location in which you are booked and we will happily make those changes for you.