*Female clients only.*
Your appointment time is reserved exclusively for you, so please understand that "no-shows" and late cancellations are an inconvenience to both our professionals and turned-away clients. When late cancellations and no-shows happen, our professionals miss out on the possibility of filling the appointment time, their expected income, and other clients lose the opportunity to receive services. We do our best to highly value your time and give you the best spa experience. Our time is also valuable and we thank you for respecting that. When possible, please cancel your appointment a week in advance to allow ample time for another guest to fill your appointment spot. Thank you!
If you need to cancel your appointment for any reason (emergency, sickness, schedule change, etc.) we request you let us 48 HOURS PRIOR TO YOUR APPOINTMENT or 50% of the treatment(s) will be charged. Same day cancellations may be charged 100% of the treatment(s) price. Appointments must be canceled with a call, text or email. NOT on a social media platform.
LATE POLICY - If you do not show up for your appointment within 10 minutes of your reserved appointment time, we will need to consider that a "no-show" and will need to reschedule your appointment. If for some reason we are able to still fit in your appointment, your appointment may be shortened and you will still be charged your full treatment price.
NO SHOW POLICY - If you do not call or show for your appointment within 10 minutes of your appointment time you will be charged 100% of your treatment(s) cost. Any refusal will result in not being able to book any future appointments.
BOOKING - Appointments can be made by call, text, or email. Appointments cannot be made or canceled through any social media platform.
APPOINTMENT HOLD POLICY - We require a card on file for ALL appointments booked. Your card will only be charged if you do not cancel within our requested cancellation policy timeframe. (See below.) This card may be used at each appointment if desired as well as for any product pickups.
As a courtesy to our clients, our booking system sends both text and email confirmations at least 48 hours prior to your appointment. However, even if we are unable to contact you or you do not receive a confirmation text or email reminder, the appointment for your service(s) will remain booked. It is your sole responsibility to remember your appointment time and to adhere to Skin Care by Kayla Marie’s cancellation policy.
To maintain our relaxing atmosphere we ask that no children or minors attend your appointment with you. If a minor is receiving treatment the parent must be in the building during the entirety of the treatment.
To maintain our relaxing atmosphere, for the comfort of our professionals and due to COVID-19 no additional person is allowed in the treatment room or spa. Any additional guests will need to wait in their vehicle until the guests appointment is complete.
This policy is enforced as a courtesy to let other clients know our availability, as well as to respect the time of our Skin Care by Kayla Marie professionals. All Skin Care by Kayla Marie policies are displayed on our website. Skin Care by Kayla Marie reserves the right to change, add, remove, or otherwise modify our policies at any time without prior notice.
If you need to cancel or reschedule your appointment, please contact us at the location in which you are booked and we will happily make those changes for you.